About UsPrivacy Statment for Victor Mitchell Auctioneers
In line with EU data protection regulations, Anne-Louise Mitchell T/A Victor Mitchell Auctioneers (“We”) is committed to the privacy and security of all data for its customers. We set out below, in this Privacy Statement, how we collect, store, and use customer data, and the reasons under which we may disclose it to others/third parties, how long we keep it for and how we keep it secure.
Our customers (known as Data Subjects under GDPR legislation) have clear rights and can raise a complaint should it be deemed necessary.
We provide property services, including sales, lettings, property management, and property valuations in respect of both residential and commercial properties, under Licence No 001802, categories ABC issued by the Property Services Regulatory Authority.
While providing services to customers we collect and store customer data on our computer systems. Data collected include customers’ contact details (name, email, telephone numbers, postal address etc.). We also record details of customer’s property service requirements and preferences. We use computer technology to record and match customer preferences and requirements with properties available in the market. We use your data information to contact and send you property related information or communications and for the purposes of providing commercial & residential services and/or advice. This may be via email, text, phone, or post. Customers may request us to cease contacting them at any time.
We also use your data information to contact you about organising viewings and updating you on any offers received for or expressions of interest for your property.
We also use your customer data to source a property and /or negotiate a property acquisition. We may, rarely ,contact you outside of working hours if we deem it necessary. We also use your information to contact you with information on property viewings, offers and the progress of the sale/letting of a property.
We may share your personal information with third parties such as solicitors, legal advisers, IT service providers, security service providers ,administrative services and accountants for the purpose of carrying out our services.
We may use your bank account details, Credit Union or similar account details for the purpose of progressing a transaction, e.g. if you are buying, selling or letting through us in order to arrange payments due to you. For customers transacting business with us we are required by law (Criminal Justice Acts) to verify customers identity and address by having sight of original identification documents (usually current passport or drivers’ licence and a recent utility bill). Anti-money laundering legislation requires us to keep customer and other related parties’ personal information for a period of five years after the relationship ceases or the date of the last transaction whichever is later.
Under the Property Services Regulation Act 2011, we are obliged to maintain certain records in respect of property transactions in which we are instructed, and these records may contain personal information.
We are required to use your personal information to be compliant with regulatory, legislative, and voluntary codes of practice to which we have committed and to comply with laws and regulations concerning the prevention of money laundering, fraud and terrorist financing. As a result, we may need to disclose information to government and other statutory bodies. Your data may be used to comply with binding court orders, search warrants, requests to assist the Gardai with the investigation or prevention of an offence and orders relating to requests for mutual legal assistance in criminal matters received from foreign law enforcement agencies. Your information may also be shared where we need to protect your interest (or someone else’s interest) and or where your personal information is needed in the public interest or for any official purposes.
We are also obliged to retain certain business records in accordance with company and law/revenue requirements which may include your personal information for a period of six years.
You, also, have rights under data protection law. You have the right to be informed about the personal information we hold about you and how we use that information and to obtain access to your personal information that we hold.
You have the right to have any personal information that we hold about you rectified if it is incorrect, incomplete, or inaccurate. You have the right to erase (also known as the right to be forgotten). You can also request that we erase your personal information if we continue to process personal information beyond the period when it is necessary to do so for the purpose for which it was originally collected. You have the right to withdraw consent. You have the right to restrict our processing activities if your personal information has been processed unlawfully (i.e., in breach of the requirements of the information protection legislation).
You have the right to data portability; that is request a copy of certain personal information that you have provided to us in a commonly used electronic format. You have the right to object: object to our processing of your personal information where we are relying on legitimate interests or exercise of a public interest task to make the processing lawful. If you raise an objection, we will carry out an assessment to determine whether we have an overriding legitimate ground which entitles us to continue to process your personal information. These rights in some circumstances are limited by data protection legislation.
If you wish to exercise any of these rights or if you have any complaints, questions or concerns regarding our privacy practices or statement please contact, in the first instance, Anne-Louise Mitchell, Data Controller at Victor Mitchell Auctioneers via email: info@victormitchell.com.
If a customer is not satisfied that a complaint or other data matter is not being handled correctly they can report the matter to;
